Lulu Boutique - Last Updated: January 2026

1. Introduction

Welcome to Lulu Boutique. These Terms and Conditions govern your use of our website and the purchase of our services and products. By accessing our website or booking our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Lulu Boutique is operated from Wokingham, United Kingdom, and these terms are governed by the laws of England and Wales.

2. Services

2.1 Service Description

Lulu Boutique provides professional colour analysis and personal styling services. Services may be delivered in person or online depending on the specific service booked.

2.2 Booking and Payment

• All bookings must be made through our website or by contacting us directly through our approved communication channels.

• Payment is required at the time of booking unless otherwise agreed in writing.

• Prices are displayed in GBP (£) and include VAT where applicable.

• We reserve the right to change our prices at any time, but changes will not affect bookings already confirmed.

2.3 Cancellation and Rescheduling Policy

• Clients must provide at least 48 hours' notice to cancel or reschedule an appointment.

• Cancellations or rescheduling requests made with less than 48 hours' notice will result in forfeiture of the full service fee.

• Lulu Boutique reserves the right to cancel or reschedule appointments due to unforeseen circumstances. In such cases, we will offer a full refund or alternative appointment date.

• No-shows will be charged the full service fee with no refund provided.

2.4 Client Responsibilities

• Clients must arrive on time for in-person appointments. Late arrivals may result in shortened sessions with no refund for lost time.

• For online sessions, clients must ensure they have a stable internet connection and appropriate video conferencing capability.

• Clients must provide accurate information during consultations to ensure the best service delivery.3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

We may also disclose your information:

• To comply with a legal requirement, such as a law, regulation, court order, or subpoena

• To protect our rights, property, or safety, and that of our users or others

• In connection with the sale, merger, or acquisition of our business

3. Products and Shop

3.1 Product Types

Our shop offers both physical products and digital downloads related to colour analysis, personal styling, and related accessories.

3.2 Product Information

• We make every effort to display product colours, images, and descriptions as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual product colours.

• Product specifications and availability are subject to change without notice.

3.3 Pricing and Payment

• All prices are in GBP (£) and include VAT where applicable.

• Payment must be completed at the time of purchase.

• We accept payment methods as displayed on our website at checkout.

3.4 Digital Downloads

• Digital products are delivered electronically to the email address provided at checkout.

• You are responsible for downloading digital products within the timeframe specified (typically 30 days from purchase).

• Digital downloads are for personal use only and may not be redistributed, resold, or shared.

3.5 Physical Product Delivery

• Delivery times and costs will be displayed at checkout.

• Risk of loss and title for physical products pass to you upon delivery to the shipping carrier.

• We are not responsible for delays caused by shipping carriers or customs processing.

3.6 Refunds and Returns Policy

No refunds are provided for any services or products purchased from Lulu Boutique. This includes both physical products and digital downloads. Please ensure you review all product and service descriptions carefully before making a purchase.

Exceptions may be made at our sole discretion in cases of:

• Failure to deliver a service as described

• Defective physical products (subject to proof and inspection)

• Technical errors preventing access to digital downloads

4. Intellectual Property

4.1 Website Content

All content on this website, including text, images, logos, graphics, and blog posts, is the property of Lulu Boutique and is protected by UK and international copyright laws.

4.2 Restrictions

You may not:

• Reproduce, distribute, or republish any content from this website without prior written permission

• Use our content for commercial purposes without authorisation

• Remove or alter any copyright notices or proprietary marks

4.3 Client Materials

Any photographs, testimonials, or other materials you provide may be used by Lulu Boutique for marketing purposes unless you specifically request otherwise in writing.

5. Privacy and Data Protection

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

6. Website Use

6.1 Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use of the website.

6.2 Prohibited Activities

You must not:

• Use the website in any way that causes damage to the website or impairs its availability or accessibility

• Engage in any form of data mining, scraping, or automated data collection

• Attempt to gain unauthorised access to any portion of the website

• Transmit any harmful code, viruses, or malicious software

7. Blog Content

7.1 Information Purposes

Blog content is provided for informational and educational purposes only. It does not constitute professional advice tailored to your specific circumstances.

7.2 Accuracy

While we strive to provide accurate and up-to-date information, we make no warranties or representations regarding the accuracy, completeness, or reliability of blog content.

8. Liability and Disclaimers

8.1 Service Disclaimer

Our styling and colour analysis services are based on professional expertise and training. However, results and satisfaction levels may vary. We do not guarantee specific outcomes from our services.

8.2 Limitation of Liability

To the fullest extent permitted by law, Lulu Boutique shall not be liable for any indirect, consequential, incidental, or punitive damages arising from your use of our website, services, or products.

8.3 Website Availability

We do not guarantee that our website will be available at all times or free from errors, viruses, or other harmful components. We reserve the right to suspend or discontinue any part of our website without notice.

8.4 External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external websites.

9. Complaints and Disputes

9.1 Complaint Procedure

If you are dissatisfied with our services or products, please contact us in writing at the contact details provided on our website. We will make reasonable efforts to resolve your complaint.

9.2 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9.3 Alternative Dispute Resolution

If we are unable to resolve a complaint directly with you, you may be able to refer your complaint to an alternative dispute resolution provider or the relevant consumer protection authority.

10. General Provisions

10.1 Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services following any changes constitutes acceptance of the updated terms.

10.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

10.3 Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.

10.4 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Lulu Boutique regarding your use of our website and services.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Lulu Boutique, Wokingham, United Kingdom, lucy@lulu-boutique.com

By using our website, booking our services, or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.